The Growth Of The Hosted Call Center
With consumer spending steadily on the rise and an ever-growing expectation for better customer service, the call and contact center market is expected to see substantial worldwide growth in the coming years. Analysts predict that the market will reach $481 billion by 2024 - which provides a pretty big...
Successful Remote Work Management With Call Center Reporting
Workplace flexibility is not new, but the COVID-19 pandemic threw remote working into the front pages. While there are countless studies on the effectiveness and challenges of remote working from the logistic and employee perspectives, there are far fewer articles written from a remote management point of view....
How to Detect and Disable a SIP ALG
If you’re reading this article, you’re probably dealing with some strange VoIP issues that are driving you or one of your customers insane. Maybe something like: one-way audio no audio dropped calls phones not ringing broken blf keys or something even stranger Basically, something weird in...
Helping Your Customers Work Remotely During The Coronavirus Pandemic
The Coronavirus pandemic has our whole nation turned upside down. It’s interrupted our daily lives, disrupted many businesses operations and created a need for employees to work from home to ensure the continued health and safety of their colleagues, friends and families. While working...
What is Unified Communications?
It is worth noting that UC is not a single tool or product, but rather a collection of solutions that a firm executes to ascertain that nearly all technologies within the firm work together, smoothly, and securely. UC does a great job in terms of...
What is Hosted PBX?
PBX, which stands for Private Branch Exchange, is a telephony technology that has existed for a long time. It refers to a private telephone network used within an organization where users can communicate both internally (within the firm) and externally (with the rest of the…
How does SIP work?
Internet telephony is quickly becoming the ideal option for most firms, owing to its increased reliability and accessibility. Two application layer protocols form the backbone for IP telephony, SIP and RTP. The Session Initiation Protocol (SIP) exists within the Network Layer, Internet Protocol, and is…